Privacy Policy

Be Heard respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

Who I Am

Be Heard is operated by Fiona O’Meara, Ireland.

Email: fiona@beheard.ie

I am the data controller for the personal data you provide.

What Information I Collect

Depending on your interaction with me, I may collect:

  • Contact details: Name and email address (phone if provided).

  • Billing information: Processed securely via third-party providers.

  • Professional records: Course registrations, participation records, evaluation forms, and CVs provided for coaching purposes.

  • Coaching notes: Brief notes from our sessions and information you voluntarily share. These may include personal or sensitive information regarding your wellbeing, used solely to support our work together.

  • Website usage data: Basic technical information (such as pages visited or general device information) collected automatically through my website platform (Squarespace) for analytics and security purposes.

How Your Information Is Used

Your data is used to:

  • Deliver coaching or training services and register you for courses.

  • Respond to enquiries and process payments.

  • Send course materials and relevant updates about related offerings.

  • Maintain certification, administrative, and accounting records.

You may unsubscribe from marketing communications at any time.

Legal Basis for Processing

I process your data under the following legal bases:

  • Contractual Necessity: To deliver coaching or training services you have booked.

  • Legal Obligation: To comply with tax and accounting requirements.

  • Legitimate Interest: To inform past students of related offerings.

  • Explicit Consent: Where sensitive personal data (such as health or wellbeing information) is shared during coaching, it is processed solely for the purpose of providing the agreed service.

Confidentiality & Data Security

All 1-2-1 sessions are confidential. Information shared will not be disclosed to third parties without your permission, except where required by law or in cases of serious risk of harm.

Brief session notes are kept to support continuity of our work. Personal data is stored on password-protected devices and secure cloud services, with access limited to the data controller.

Third-Party Services

I use trusted service providers to deliver my services, including:

Essential Service Tools: Calendly (scheduling), Zoom (video calls), Stripe and Revolut (payments), and Squarespace (website hosting).

Business Operations: Google Drive (secure cloud storage) and creative or administrative tools such as Canva or ChatGPT to create workshop and marketing materials. No personal data is used to train AI models.

These providers process personal data on my behalf in accordance with GDPR and applicable EU data transfer requirements. I do not sell your personal data to third parties.

Data Retention

I retain personal data only as long as necessary:

  • Coaching records: Typically retained for 7 years after our work concludes for insurance and professional liability purposes.

  • Financial records: Retained for 6 years in accordance with Irish Revenue requirements.

  • Marketing data: Retained until you unsubscribe or request deletion.

Data is securely deleted when no longer required.

Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent where applicable

  • Lodge a complaint with the Data Protection Commission (Ireland) at www.dataprotection.ie

Contact

For any privacy-related queries, please contact: fiona@beheard.ie